Phone: 01434 400466

“With 18 years of experience and an award winning service, Curlew Secretarial have earned a reputation as the best virtual assistant service in Cumbria.”



Gwen Backhouse – Photograph taken by Andrew Collier

Based in Cumbria, Curlew Secretarial Solutions is an on-line ‘Virtual Assistant’ service helping you spend more time on the important things in your business and less on time-consuming administration tasks.

We are here because we enjoy administrative work and our aim is to leave you safe in the knowledge that your work is in good hands and will be carried out in a professional, friendly manner and with excellent customer service always at the centre of everything we do. Curlew Secretarial Solutions are committed to excellence, and we are constantly evolving as the needs of our client’s change.

Gwen Backhouse founded Curlew Secretarial Solutions in 2014.  She has a wealth of experience in the Secretarial/ Administrative sector and has spent around 18 years working as a Secretary, Personal Assistant, Audio Typist and Receptionist.

5 of those 18 years were spent working as an Audio Typist and Receptionist at a busy inner city doctor’s surgery so she is familiar with medical administration, and the confidentiality issues that go hand-in-hand with that position.

Six years of Gwen’s work was spent working as a Personal Assistant at an Occupational Health Company, once again dealing with all aspects of a busy office as well as running the Managing Directors diary and planning events, seminars and conferences.

Gwen has a variety of RSA level qualifications and an NVQ 2 in Business Administration. She also has a Bachelor of Science degree in Environmental Science, so she is familiar with student dissertations, and theses. Gwen can also type at 75 wpm.

Since founding the business in 2014 Gwen has gone on to win Best Newcomer VA UK 2015, VA of the Year North West 2016, VA of the Year England 2016 and winner Outstanding VA UK 2018.  She also runs the Cumbrian VA Network, supporting new and existing Virtual Assistants in Cumbria and beyond.


HOW WE WORKCurlew Secretarial Solutions Offices on Front Street Brampton

From our own well equipped offices in Brampton Town Centre we carry out a whole range of services for our clients from email management and audio typing through to writing your Christmas cards.  If you are locally based we can attend events, meetings and collect work too.  You are always welcome to pop in for a coffee if you are in the area.

We have an amazing team of Associates, all of which are registered with Data Protection (and GDPR compliant as from May 2018), fully insured and have a vast amount of experience.  Working with Associates means that we can  Depending on the type of tasks you need assisting with, you will be assigned an associate so they can get to know you and your business, giving you a professional and seamless service.